FAQ

Fragrance oils are synthetic in substance, in that they are not formulated directly from plant origin. Having said this, many fragrance oils I use contain a high percentage of essential oils. In general, fragrance oils work better in candles than essential oils, the reason being that many are fine-tuned for the type of wax, whereas essential oils are fixed in composition and can be difficult to work with.

• All fragrances used adhere to Research Institute for Fragrance Materials (RIFM) and International Fragrance Association (IFRA) standards for safety and purity.
• All fragrance oils used in SENKOU candles are packaged in phthalate-free, recyclable, PET plastic bottles.
• All fragrances are manufactured in Australia.
• None of our fragrances are tested on animals.

Our candles have a burn time of approx. 60 Hours. To get the best out of your candle, we suggest you follow our candle care instructions.

Our candles are crafted using a plant-based blend of coconut and soy wax. Coconut soy wax burns cleaner and longer than other waxes and also has a great scent throw

100% cruelty free

Not at the moment but will look into this in the near future

Yes absolutely

Yes we do. Standard shipping is a flat rate of $15 or you recieve free shipping on all orders over $75

We ship all our packages with Australia Post

Yes!

Express shipping fee is $20 Australia wide

Yes! Simply get in touch with me via email to process the exchange.

info@senkou.au
gigi@senkou.au

Not at the moment

Yes

If your item is damaged or defective please shoot me an email with your order number and images of the damaged product

Read more here

For the best burning experience, trim the candle wick to 1/2 a cm before each burn. Allow the wax to melt to the edges of the container every time you light it, especially during the first burn, to prevent tunneling

No longer than 3 hours

Store your candle in a cool, dry place away from direct sunlight or intense light. Keeping the lid on will help preserve the scent and protect the wax from dust.

The safest way to extinguish your candle is by using a candle snuffer or gently blowing out the flame

Soy and coconut waxes are natural products that can sometimes dry unevenly, creating a rough surface after burning. This is normal and does not affect the performance of your candle.

If your candle starts smoking, extinguish it. Trim the wick before re-lighting, as a long or crooked wick can cause smoking.

Always burn candles within sight and away from drafts, pets, and children. Never burn a candle on or near anything that can catch fire and always place it on a heat-resistant surface